All complaints (consumer, licensee, and student) must be made in writing and can be submitted by fax, mail or email. Complaints cannot be accepted over the phone. All complaints are public record. The Board's investigation process is as follows: determine jurisdiction, assign investigator, investigate complaint, assess any penalty as appropriate for violation of Board rules or law, report results of investigation to Enforcement department.
All information submitted in a complaint is public record. Complaints can be submitted anonymously.
By Mail: Attn: Complaints
121 Edinburgh South Drive Suite 209
Cary, NC 27511
By Fax: 919-678-3012
By Email: email@example.com
If you need a response to your complaint please submit a request in writing, all Board responses to complaints will be in writing. Please include at least the name and address of the person or shop and a description of the compaint. Complaints submitted without the basic details of a name and address may not be able to be investigated. The Board can only investigate complaints regarding the practice of cosmetic art in NC and cannot address refunds or payment disputes.