All complaints (consumer, licensee, and student) must be made in writing and can be submitted by fax, mail or email. Unfortunately, complaints cannot be accepted over the phone. All complaints are public record. Upon receipt of a complaint that contains complainant contact information the Board will respond indicating receipt. The Board's investigation process is as follows: determine jurisdiction, assign investigator, investigate complaint, assess any penalty as appropriate for violation of Board rules or law, report results of investigation to Enforcement department, contact complainant regarding results of investigation.
Complaints involving Governor's Orders or COVID-19: The Board does not have authority to enforce the requirements of the Governor's Executive Orders. Complaints about practice without wearing a mask, violations of social distancing and other COVID-19 related issues can be reported to the Board and it will be investigated. However, complainants are strongly urged to send concerns regarding COVID-19 spreads directly to the local health department in the county in which the incident took place.
All information submitted in a complaint is public record.
By Mail: Attn: Complaints
121 Edinburgh South Drive Suite 209
Cary, NC 27511
By Fax: 919-678-3012
By Email: firstname.lastname@example.org
If you need a response to your complaint please include your email or mailing address, all Board responses to complaints will be in writing. Please include at least the name and address of the person or shop and a description of your compaint. Complaints submitted without the basic details of a name and address may not be able to be investigated. The Board can only investigate complaints in NC.